This policy covers what happens to money already paid or owed — refunds to customers, and payouts to affiliates and attorneys. It restates and expands on Section 5 of our Terms of Service. All payments are processed securely through Stripe, our third-party payment processor; we do not store your full card number, and Stripe handles that in line with its own security standards (PCI DSS Level 1).
The terms above apply to everyone. Select your role below for the terms specific to it.
Because filing preparation work begins promptly after payment, our flat service fee ($199 filing, $299 Office Action response) is generally non-refundable once we've begun work on your matter. If a filing has not yet been submitted to the USPTO and no substantive work has started, contact us and we'll address it in good faith on a case-by-case basis.
The government filing fee is paid directly to the USPTO, not to us. Once submitted, it is subject to the USPTO's own refund rules — not ours — and we cannot refund it on the USPTO's behalf.
Monitoring is a monthly subscription. You can cancel at any time, effective at the end of your current billing period; we don't issue partial-month refunds for time already paid for.
By signing up, you consent to receive brand protection tips, deadline reminders and product updates by email from My Trademark Vault. We never sell your data, and you can from any email we send.
